Pod Pro + Mini Chiller 2

I’ve had it three weeks , I love it . Had it at 5 sometimes 2 sometimes 8 .not used it everyday . But most mornings, and after I come back from BJJ . I’ve just cleaned it out and changed the filter . The hair filter was fine , the micron filter was a bit mucky green a bit and some grass in there .
I’m so happy I bought it . Thanks 🙂👊

Very disappointing experience.

The product arrived with a missing part, making it unusable as intended. I tried contacting customer support through the live chat multiple times and was mostly ignored. The one time someone responded, I was told to wait 10 minutes, and then the representative simply went offline.

I also sent several emails and never received a response.

A missing part is one thing, but completely ignoring customers is unacceptable. Based on my experience, Lumitherapy's customer service has been extremely poor.

Attached is a screenshot taken from the tutorial video showing the part I am missing.

Really happy with my purchase. I looked at several chillers on the market to pair with my ice bath and the Lumi mini chiller 2 stood out as the right model for me with Bluetooth app connection, ozone filtration, and with the discount made the it the right price at £669.
I’ve had it for a month now, and we’ve just had a heatwave and this chiller kept my water icy cold at 6 degrees. No problem! I’m confident it will go colder but need more time to get used to going colder as 6 is absolutely freezing when all you are used to is cold tap water with a few ice blocks chucked in. Top job Lumi 👍🏼

My chiller doesn’t work I’ve chased support and had one email back that wasn’t helpful I need a full refund or replacement for the faulty chiller you provided..

Initially was disappointed with the product as I couldn't get the 2-3° temperatures that was advertised. After a bit of back and forth with LUMI i realised it was actually operator error. I set the temp way too early compared to when I was due a dip so the chiller had chilled into the 2° range but then cut its chilling phase off at some point overnight resulting in me only seeing temps of 4° and up in the morning. After this operator error I changed my timings and since I have regularly enjoyed dips in the 2-3° range. Genuine games changer compared to prepping massive amounts of ice. The filtration keeps it clean and im about to clean it out for the first time in 6 weeks

Mini chiller 2 arrived safe and sound and working well temp at 3.

This is an expensive unit- that I have been unable to connect to the suggested app- many of the features you want to use are app controlled- as the “touch” sensitive controller on the unit - is not very touch sensitive

It states 2C but in reality it hits 2C then turns off and will sit at 3C. The screen and settings on the device as well as the app have no option to select anything lower than 3C. Product support has turned into a debate and not offering a full refund as iv turned it on. They operate with no regard to customer wrights and trading standards. Go with another brand like polar or Myo.

What an upgrade! We were ice bathing in what we thought was ice water (with 7 large ice blocks), we thought it was cold until we started using the pro pod with the chiller unit. Left it running through the night and woke up to the coldest ice bath yet. So far really impressed with the upgrade quality and not having to mess about with ice blocks after every use is a massive win when you’re busy.

Great quality products + not too expensive (specially the new products like Pod pro + MiniChiller) + quick delivery + quick responsive staff + good marketing = I Love this brand... I'm just missing : - 1) a EU socket outlet (as the MiniChiller is shipped with a UK socket outlet here in Belgium, I'm missing a European socket outlet... But it seems to be working fine with a simple converter UK -> EU) - 2) a longer power cable, but I can live without ;)

I hope this review really helps people. I run my own Brazilian
Jiu-Jitsu school and have been doing ice baths for over a year. My friend has tried a good few chillers but I took a change on the lumi one as I didn’t find any reviews. I can honestly say this chiller completely wipes the floor with the ones my friend purchased and is half the price and to the point my friend has now purchased this chiller. I have the pro barrel and it works absolutely brilliant, seriously stop thinking about it and make the purchase it’s more then worth it 🙏🏻

Excellent products!!! Customer service followed me throughout the order and shipping process. Products arrived on time. A little time for customs, but everything ok🔝

Today I have my total setup. Tomorrow morning I hope the water is nice cold. Now filling up and then run the chiller. Bought also a nice holt cube IKEA to put my chiller in. I also have made the cube lith waterproof with plastic and 15 cm around

Fantastic duo , 3rd party app and setup of both items easy to use, and chiller is set at 6* to use each time ..
Over the moon

love it

Easy install, self explanatary mostly.
Give it some time to warmup and kick in the first time you use it. After that it works instantly each time.
The app is great, you can turn it on and off ,set the temp, when you are not at home.

E4 error, troubleshooting from the manual doesn't work, no reply from customer support for over a month

Wont answer emails or calls

Never worked and LUMI "support" just don't respond to any emails, which seems to be a common thread across other review sites. Conveniently, there's also no phone number to talk about any challenges. My unit had to go back to their workshop and they've not responded for 2 weeks so I'm £700 out of pocket with nothing to show for it. Small Claims Court is the next step which is a waste of everyone's time and energy, but no other option.

Ice bath arrived and is leaking. Tried live chat on the day of delivery and was ignored. I’ve emailed customer service twice over 5 days and no reply. Terrible customer service, especially considering I spent around £1000 on this bath and chiller. Would not recommend LUMI to anybody.

Not as good as I expected. No water flow rate display and filters need changing regularly.

Iv had Lumi products since 2024, quality was always something I could believe in. But not anymore the products seem to have slipped in the last year. My barrel is great but the chiller I have had constant issues with.

I bought the chiller over 6 weeks ago it started out fine but now i have a error messages they want me to send it back for repair but also want me to pay for the postage.