Shipping policy
Shipping Policy
At Lumi Therapy, we offer our customers a range of shipping options at checkout. Delivery times for each option are clearly displayed, allowing you to make an informed decision at checkout.
Shipping times are estimated and provided by our shipping providers, and next day delivery can not be guaranteed. Once an order leaves our warehouse, it is the responsibility of the delivery provider to ensure timely delivery. If you experience any delays, please contact us via our contact us page, and we will work with the shipping provider to resolve the issue as soon as possible.
Free Shipping
We occasionally offer free shipping on orders, subject to status, where advertised.
Pre-Orders
Delivery windows for pre-order items are approximate and rely on the prompt receipt of stock from our suppliers. In rare cases, suppliers may experience delays beyond their control, resulting in late or partial stock deliveries. If this occurs, orders may leave our warehouse later than expected. If you encounter any delays, please contact us via our contact us page, and we will work to resolve the issue promptly.
International & European Orders
International express shipping may take up to 7-12 days from the date of dispatch or longer, depending on any delivery issues or delays within your country. Global supply chain challenges may also affect shipping times on occasion.
We deliver worldwide without additional duties or taxes due on delivery—the price at checkout is the final price you pay. If you are charged any fees before delivery, contact us via our contact us page, and we will ensure these are covered. As a UK-based company, we aim to deliver within the shipping windows displayed at checkout. For remote locations, please wait until the final days of your delivery window before contacting us about your delivery.
Should you experience any fees charged before delivery, please contact us via our contact us page, and we will ensure these are covered for you. We are a UK-based company and endeavour to deliver within the shipping windows shown at checkout. For distant locations, please be patient and wait until the final days of your delivery window before contacting us regarding your delivery.
Return Shipping Costs
For returns within the initial 30-day period, we will cover the cost of return shipping for faulty goods within the UK. However, if you choose to return an unused product due to a change of mind, you will be responsible for the return shipping costs.